RMA Department Number: 01-456 123 (Ext: 218)

Mr. Hassan Mostafa

rma@ibcleb.com

IBC is pleased to inform you about its new RMA procedures.

It is important to read carefully the next pages for complete information.

The new  procedures are valid from 1/Jan/2007

If you need any further assistance you may contact Mr. Hassan Mostafa at IBC Technical RMA Department.

DOA: (Dead-On-Arrival) items must be reported to IBC within 2(Two) working days from date of purchase, otherwise anytime after that, it will be treated as an RMA item, and will fall under the RMA policy.

RMA: All applicable rules and procedures are described below. A short note, that needs to be mentioned, and in order to give you a better service with fast turnaround time.

Accessories that are not covered by the warranty are:

A. Power Supplies
B. Power Adapters (adapter printers, scanners, switches....)
C. Speakers, Keyboards, Mouse, filter, joystick.
D. PCI Adapters (Modem, Lan cards, sound cards, PCI to USB, PCI fire wire....)
E. External case (2.5", 3.5", 5.25") IDE & SATA.
F. Switches (8 Ports)
I. USB products (Bluetooth, Infrared, Lan, sound, Hub, Usb to serial, Usb to parralel...)

 RMA Issurance & Authorization

• Before Product is returned, Please complete IBC RMA/DOA Request Form and send it with copy of invoice. (Click Here To Download Request Form)
• serial number must be completely recorded in full. Otherwise RMA will be rejected.
• Copy of Invoice and this form should be included with the returned product
• The customer is responsible to implement appropriate data storage and safeguards to protect his data against any accidental loss.IBC will not  be responsible for any data problems that might occur; it’s the customer’s responsibility
• Bring the RMA request form with your return to give you The RMA number.
• RMA number is valid for 30 days.
• Any item out of warranty will be rejected.
• RMA delivery & pickup is the customer's responsibility.
• Items that are Electrical or physically damaged are not covered by warranty.
• IBC will take no responsibility for any data loss due to product failure.
• Any Item without problem description will be rejected.
• Items are tested asper customer's problem definition( problem description).
• HP supplies (inks) must be 80% filled and with tag of IBC.
• All HP products are subjected to C.I.S conditions.